Terms of Use

I. General provisions

Picture perfect d.o.o. provides an online service through its website at https://picture-perfect.hr. The service consists of providing information services, content management and conducting financial transactions.

The General Terms and Conditions prescribe the terms and conditions for End Users and relate to the use of the website www.picture-perfect.hr.

By using the website, Users express their agreement to these General Terms and Conditions and agree to use the website in accordance with them. The right to use the website is a personal right of the User and cannot be transferred in any way to other natural or legal persons, nor is any User authorized to register other natural or legal persons.

The user is personally responsible for protecting the confidentiality of passwords in places where they exist as such. The user is aware of the fact that sometimes there are interruptions / downtime of services, or events that are beyond the control of Picture Perfect d.o.o. and accepts that Picture Perfect d.o.o. is not responsible for any data loss that may occur during the transmission of information on the Internet.

The User agrees and accepts that access to the Website may sometimes be interrupted, temporarily unavailable, difficult, slow or disabled.

Picture Perfect d.o.o. reserves the right at any time to modify or discontinue any segment of the business, including, and without limitation, the content, time of availability, and equipment required to access or use the Site. Furthermore, Picture Perfect d.o.o. may stop sending any piece of information or any type of information, may change or discontinue any mode of data transmission, and may change data rates as well as any of their other characteristics.

By using the Website, the User confirms that he is familiar with and agrees with the General Terms and Conditions.

User Statement:

"If you do not agree with the General Terms and Conditions and the rules stated here, or if you are under 16 years of age, please refrain from using this website."

Picture Perfect d.o.o. reserves the right at any time, and without prior notice, if it deems it necessary, to terminate or amend any of the General Terms and Conditions set forth herein.

Continuation of the use of the website and after the publication on the Internet of the new changed General Terms and Conditions, it is understood that the User accepts the changes.

The end user includes both natural and legal persons and all those who have legal personality. For better understanding, it should be emphasized that the rights under the Consumer Protection Act apply only to the consumer as defined in that Act: "any natural person who enters into a legal transaction or operates in the market outside his trade, business, craft or professional activity."

II. General business terms

In the following text of the General Terms and Conditions, for the sake of clarity and understanding of the text, the term User will be used when a Purchase Agreement has been concluded between the User and Picture perfect. Also, for the same reason instead of the term Picture Perfect d.o.o. the term Picture Perfect will be used, while the term Picture Perfect will also be used as the name of an online store, website, etc.

Terms of use of the website https://picture-perfect.hr

The user is a person who uses the website https://picture-perfect.hr as well as every customer and visitor of the website https://picture-perfect.hr.

The conclusion of sales contracts via the website https://picture-perfect.hr is regulated in accordance with legal provisions, especially taking into account the principles and provisions of directives and regulations of the European Union. Concluding a contract via the website https://picture-perfect.hr is concluding a distance contract.

These General Terms and Conditions also constitute a pre-contractual notice when the contract of sale is concluded by the consumer, and if the contract is concluded between the trader and the consumer within an organized system of sales or service without the simultaneous physical presence of the trader and the consumer in one place. uses only one or more means of remote communication for concluding the contract.

Remote communication means are all means that can be used for concluding distance contracts without the simultaneous physical presence of the trader and the consumer, such as the Internet and e-mail.

The content of the website https://picture-perfect.hr is available in Croatian and English.

The official language for concluding sales contracts is Croatian. Croatian law applies to concluded sales contracts.

The user gets acquainted with the main features of the product on the website https://picture-perfect.hr.

Picture Perfect reserves the right to change information, including product prices and special offers on the site without prior notice. The image of the product is accompanied by a description of the main features of the product and its price including VAT.

Contracting procedure

Purchases are made on the Picture Perfect website, https://picture-perfect.hr by filling out the form provided. When filling out the form, the User is obliged to enter all the information required of him. The purchase can be made with the confirmation of the User that he understands the General Terms and Conditions and that he accepts them. Shopping is possible 24 hours a day, 7 days a week. Picture Perfect is not responsible for the cost of using computer equipment and telecommunications services required to access the service. The user will be notified by email of the receipt of the order.

In the event that Picture Perfect is unable to deliver any of the ordered products, the User will be contacted by e-mail by a Picture Perfect employee for the purpose of agreeing on details, delivery of a replacement product of the same price range or informing him of the impossibility of delivery of a replacement or ordered product.

The purchase of products in the name and on behalf of a minor or a person deprived of legal capacity (in whole or in part) may be requested only by their legal representatives.

The purchase is made by ordering available products that the User chooses based on the photo and basic description. Shopping is done in a few easy steps from anywhere in the world.

You can order the product as a guest. You will only be asked for the information that is relevant to the processing of the order. After viewing the website and placing the product in the virtual cart, clicking on "Add to cart" and browsing the cart opens a page where you can make a purchase as a guest.

Search

Searching is possible by clicking on a specific product you are interested in and reading the available product description so that you can decide for yourself whether the product suits your needs.

You choose products from the product catalog on the web shop https://picture-perfect.hr. The simplest form of search is via the main menu located at the very top of the page on the right. After the selection, you get acquainted with the content of the page of each product, which clearly highlights all the necessary details, which include, but are not limited to:

  • name, description, price including VAT and the like. If you decide to buy a particular product or service after thoroughly familiarizing yourself with the content of the page where Picture Perfect has listed all the details about it, select the "Add to cart" option.

After adding all selected products and services, select the "Cart" option in the upper right corner of the page https://picture-perfect.hr. At that moment, the entire contents of the cart are displayed to you. There you can review your order, add or remove products or services, and regulate their quantity. Once you are satisfied with the final contents of your Shopping Cart and in order to continue the shopping process, select the "Go to payment" option. On the Payment Details page, fill out the required fields marked with an asterisk. After entering all the necessary information, you choose the method of payment.

PP gift

The gift refers to the selected product and cannot be exchanged for money, and is usable only once. The gift is valid for 3 months from the purchase if it is an individualized program. The publisher, Picture Perfect, is not responsible for the accuracy of the information that the PP gift user receives from third parties. After purchase, the programs are sent to the Customer's e-mail, while Picture Perfect sends a personalized message. By purchasing individualized programs, the same procedure is followed as in a normal purchase, ie the questionnaire arrives at the Customer's e-mail, which should be forwarded to the selected user.

Payment

Description in "Payment methods".

The final stage

This stage in the online shopping process is a place where you can review all the details entered about payment options, shipping email address, cart contents, total value, etc., before you finally approve them. If any of the data may not be entered correctly, you can use the "Back" option to return to the step where you entered it and change it. After making a detailed check that all the data entered is correct, select the "Order" option. Click the "Order" button to complete the product selection process. After you place an order, the seller will send an order confirmation to your email address with the same number confirming that your order has been received and is being processed.

If an error has occurred during the electronic processing of the order, the User is shown a message informing him of the unsuccessful order. In this case, the order is not considered executed.

If you have not received the ordered products that you paid for within the agreed delivery time, please inform Picture Perfect about the same to the e-mail address info@picture-perfect.hr.

Product price, method of payment and product delivery

Choosing a payment method
You can pay for the ordered products according to the model you choose when fulfilling the order.

Available payment methods:

  • one-time online payment by credit and debit cards
  • bank transfer / internet banking

You choose a payment method when viewing the product cart.

More detailed instructions on the method and types of payment:

  1. Payment by cards
  1. When paying with credit and debit cards, payment authorization is done automatically. Picture Perfect bears all manipulative costs of the User's credit / debit card authorization. In case of unsuccessful payment authorization, the purchase process is terminated. The user is responsible for the correctness of the information provided when using the web store.

2. Card payment services for Picture Perfect are provided by Raiffeisen Bank d.d.

3. It is possible to pay with Maestro, MasterCard and Visa cards.

4. Picture Perfect assumes no responsibility for any direct or indirect damages that Users may suffer due to temporary, partial or complete unavailability of the RBA service.

2. Bank transfer

  1. When choosing this payment method, you will receive an offer with all the payment details, including the payment account number and the value of the order to your e-mail address. You can make a payment using internet banking or the way you pay your bills (Fina, post office, bank). If you have chosen this method of payment, the delivery of the product is made as soon as we record the payment in our account.

No matter which method of payment you choose, you will receive an order confirmation by e-mail.

Issuance of R1 invoice
It is possible to issue R1 invoices for all forms of payment. You fill in the data for creating an R1 invoice when choosing the payment method (in step 3 of ordering the product) and it is necessary to fill in the field "Company name" Due to legal regulations Picture Perfect d.o.o. is not able to issue R1 invoices later, so please make sure you enter all the required information.

Payment is considered made at the time of receipt of the authorization by the card issuer.

The agreed purchase price includes VAT and is expressed in Croatian kuna. Please note that the means of payment in the Republic of Croatia is kuna, and the User pays the cost of currency conversion.

Delivery
Delivery is made electronically by sending to the e-mail address you specified on the page "Payment details".

Receipt of shipment
The shipment was received at the time of sending to your e-mail address as previously indicated.

Basic program service packages are delivered to your e-mail address automatically upon completion of authorization or other form of payment. For packages of individualized programs, after payment, a link to the Questionnaire that needs to be filled in and which is automatically forwarded to Picture Perfect e-mail info@picture-perfect.hr comes to your e-mail. After processing, the Picture Perfect team will send you an individualized program tailored only to you to your e-mail within 3-5 days.

General information
Users of the website https://picture-perfect.hr are obliged to read the General Terms and Conditions before ordering the product by clicking on the "Order" button.

If you have additional questions or ambiguities related to the General Terms and Conditions, you can contact the e-mail address info@picture-perfect.hr.

Users agree not to use the Website in a manner that harms authors or third parties, and accept all risks of using the Website and Services.

The content of the website is protected by copyright. Modification, rental, sale or distribution of content is not permitted without the consent of Picture Perfect.

Picture Perfect allows you to use the website in the best possible way. This includes monitoring the operation of the server, expanding capacity according to the number of users, customer support and eliminating possible errors and problems in the operation of the system.

Users use the website at their own risk. Picture Perfect is in no way responsible for the damage that the user may suffer by using the website https://picture-perfect.hr.

Picture Perfect reserves the right to change or amend the General Terms and Conditions at any time. The changes take effect on the day of publication on the website https://picture-perfect.hr. Binding General Terms and Conditions are submitted by e-mail in PDF format.

Picture Perfect reserves the right at any time and without prior notice to modify, supplement or discontinue any part of its business, including the Website, or any part thereof, services, subpages or services provided through them. The right in question includes, but is not limited to, changing the time of availability of content, availability of new data, mode of transmission.

It is the duty and obligation of the User to use the website in accordance with positive regulations and general moral and ethical principles. Picture Perfect has the right to control the content of the website at any time to ensure compliance with the General Terms and Conditions and positive regulations.

The right to unilateral termination of the contract
The user can unilaterally terminate the contract within 14 days without giving a reason.

The period of 14 days begins to run from the day when the product is handed over to the User or a third party designated by the User, who is not a carrier.

If the User orders several pieces of products to be delivered separately with one order, or if the goods are delivered in several pieces or more shipments, the period of 14 days begins to run from the day when the User or a third party designated by the User, and which is not the carrier, possessed the last piece or last consignment of the product.

If regular delivery of goods is agreed for a certain period, the period of 14 days begins on the day when the first piece or the first shipment of the product is handed over to the User or a third party designated by the User, who is not a carrier.

If the User is not notified of the right to terminate the contract, the User's right to unilateral termination of the contract expires after 12 months from the expiration of 14 days.

If Picture Perfect has notified the User of the right to terminate the contract within 12 months, the right to unilateral termination of the contract expires after the expiration of 14 days from the time the User received the notification.

In order for the User to be entitled to unilateral termination of the contract, he must notify Picture Perfect in writing of his decision to unilaterally terminate the contract before the expiration of 14 days by an unequivocal statement sent by mail to the headquarters address or e-mail to: info @ picture-perfect .hr, in which he will state his name and surname, address, telephone number and e-mail address, and the User may, at his own choice, use the form for unilateral termination of the contract contained in Annex I to these General Terms and Conditions.

A copy of the form for unilateral termination of the contract can be downloaded by the User here.

Picture Perfect must refund the payment using the same means of payment used by the User when paying, unless the User expressly agrees to another means of payment, and assuming that the User is not obliged to pay any additional costs for such refund.

The right to terminate the contract of sale is not allowed in the following cases when:

  1. the contract for Picture Perfect services has been fully fulfilled, and the fulfillment began with the explicit prior consent of the User and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination of the contract from this section if the service is fully fulfilled.
  2. subject of the contract for goods or services whose price depends on changes in the financial market that are beyond the influence of Picture Perfect, and which may occur during the term of the User's right to unilateral termination of the contract
  3. the subject of the contract is goods made to the specification of the User or which is clearly adapted to the User
  4. subject of the contract for the supply of sealed audio or video recordings, or computer programs, which are unsealed after delivery
  5. the subject of contracts for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications
  6. subject of the contract provision of non-residential accommodation services, provision of goods transport services, car rental services, food and beverage delivery services or leisure services, if it is agreed that the service will be provided on a certain date or in a certain period
  7. the subject of the contract is the delivery of digital content that is not delivered on physical media if the fulfillment of the contract began with the explicit prior consent of the User and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination.

* When the User is a legal entity, the section of these General Terms and Conditions entitled "Right to unilateral termination of the contract" does not apply to him.

* For legal entities, the Law on Obligations and the Law on Electronic Commerce apply.

Notice of the manner of written consumer complaint
All complaints in accordance with Article 10 of the Consumer Protection Act, the User may send by e-mail to info@picture-perfect.hr or by mail to the registered office.

In order for the Picture Perfect consumer to respond to a written complaint that is not sent by e-mail, Users are asked to provide accurate information about their name and address to which the response will be sent.

Picture Perfect must legally provide a written response to the User's complaint no later than 15 days from the date of receipt of the complaint.

If the User is a legal entity, the rules on consumer protection prescribed by these General Terms and Conditions and the Consumer Protection Act do not apply to him.

In the event of a possible dispute, Picture Perfect and the User will try to resolve the dispute amicably, and if this is not possible, the court with real and territorial jurisdiction in the Republic of Croatia with the application of Croatian law.

Consumer disputes can be resolved through the ODR platform of the European Commission https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.

When you order products on the website https://picture-perfect.hr as a legal entity, you are not considered a consumer, and you are not covered by the sections of these General Terms and Conditions entitled "Right to unilateral termination of the contract" and "Notice of written manner consumer complaints ". In that case, the relevant provisions of the Civil Obligations Act and the Electronic Commerce Act apply to you.

Amendments to the General Terms and Conditions and other provisions

The right to change the General Terms and Conditions
Picture Perfect reserves the right to change these General Terms and Conditions without prior notice. Users are obliged to check the valid General Terms and Conditions every time they use the Website, and especially the online store services.

Validity of the General Terms and Conditions
For online shopping, the General Terms and Conditions in force at the time of ordering the product are valid and which are delivered by e-mail together with the order confirmation.

Dispute resolution
All disputes that may arise on the basis of these General Terms and Conditions will be resolved before the competent court in Zagreb.

Copying
Documents published on this website may only be copied for non-commercial purposes and for individual use only, and in compliance with all copyrights, other proprietary rights and any stated limitations.

Third party websites
The page https://picture-perfect.hr may contain documents, data, information and links to the websites of third parties. The same websites are not owned by Picture Perfect, Picture Perfect has no control over the said documents, data, information or other Internet sites and disclaims all liability, including but not limited to the accuracy, completeness and availability of content on websites created by by third parties. Picture Perfect disclaims any responsibility for any content displayed on such third party sites, as well as for any products or services acquired through such third parties. These General Terms and Conditions do not apply for any purpose in the case of using the website in question. Visiting these sites is entirely at the User's own risk and Picture Perfect does not bear any responsibility for such actions of the User.

Copyright

The entire web store, its graphic elements, text and technical solutions, as well as the elements of the Service are protected by copyright or other intellectual property rights (especially trademark protection). The owner or authorized user of the copyright is Picture Perfect with regard to all content present during the provision of services on the web store: any work protected by copyright or other intellectual work (including, inter alia, all graphics and other material, field layout in the web -shop, editing, applied software and other solutions, ideas and their implementation).

Saving or printing the contents of the web store or certain parts thereof on physical or other media is permitted for private use only with the prior written consent of Picture Perfect. Use that is not private (eg saving to a database, forwarding, publishing or enabling downloads, placing on the market) is only possible with the prior written approval of Picture Perfect.

Apart from the rights explicitly defined in these general contract regulations, the use of the web store or any provision of these general contract regulations does not entitle the Buyer to any use of any commercial name or trademark present on the web store page. Apart from presentation during normal use of the web store, temporary duplication required for this purpose and creation of copies for private use, these intellectual materials may not be used or altered in any other form without the prior written permission of Picture Perfect.

Picture Perfect reserves the rights in relation to all elements of its services, especially with regard to the domain name of web stores and the corresponding subdomains, their sub-sites and advertising space on the Internet. All actions that attempt to specify a database, programmatically translate, archive, hack, or reverse engineer Picture Perfect source code are prohibited, unless Picture Perfect gives special permission to do so.

It is forbidden to modify or copy the Picture Perfect database, insert new data into it or re-enter existing data by bypassing the search engines and areas provided by Picture Perfect without special permission or use of the service for this purpose.

By using the Service, the User agrees that Picture Perfect may, within the applicable Data Protection Information, use the data transmitted by the User at any time and anywhere without restrictions and payment of a special fee.

PICTURE PERFECT d.o.o.

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